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Return Policy

Return & Exchange Policy

 

All of our mouthpieces are covered by our Limited Warranty as stated in our “Terms and Conditions” and we do not offer a trial policy.

 

We do however, as a one-time courtesy, offer a free size exchange on the same model except for custom size orders within 10 days of our receipt of the mouthpiece.  Product must be in new condition to be exchanged using this policy. Items returned in any other condition may be subject to a refurbishing fee.  The customer is also responsible for all shipping fees. When shipping mouthpieces back for the size exchange, please ship using insured mail and include all accessories.

 

 

 

Delivery Time

 

Most mouthpieces models are made to order. We have a limited stock of finished mouthpieces available for immediate shipment.  Fulfillment of most of our mouthpieces is 2 to 4 weeks and 4 to 6 weeks for the Focustone Handcrafted Silver Tenor model. 

 

We use USPS priority service. S&H - $15 for domestic and $35 for international. You will be provided with a tracking number after we ship your order. 

 

 

 

Terms and Conditions

 

Ted Klum Mouthpieces warrants solely to the original purchaser of this TKMP Mouthpiece that the mouthpiece purchased shall be free from defects in materials and workmanship under normal use for 90 days from the date of purchase. This Limited Warranty does not apply: (a) to normal wear and tear of mouthpiece; (b) to asserted defects caused by modification, misuse or abuse or improper maintenance of the mouthpiece; (c) to asserted defects involving subjective personal likes or judgments; (d) to asserted defects caused by accident or exposure to extremes of temperature or humidity which cause harm to the mouthpiece; (e) to defects asserted by any purchaser who did not purchase the mouthpiece directly from Ted Klum Mouthpieces, LLC or an authorized Ted Klum Mouthpieces reseller.