Trial / Return & Exchange Policy
The following restrictions apply to mouthpiece trials, returns & exchanges:
Ted Klum Mouthpieces will accept a mouthpiece trial / return or exchange for the following models ONLY:
- Acoustimax Amber and Black Alto
- Florida Model Black or Marbled Hard Rubber Tenor
For all other models, we will offer a one-time, size exchange and the customer pays only the $15 shipping fee (domestic) $35 international. Return shipping is at the customer’s cost.
For customer specified or “Custom Size” orders, which are not offered on our product size selection menu, we reserve the right to deny returns or exchanges.
To begin a return or exchange, login here and request a return within 7 day trial period of receiving the mouthpiece. Please specify whether you would like a refund or a size exchange. The mouthpiece must be promptly returned to us. We are not responsible for lost or damaged return shipments. Return shipping is at the customer’s cost.
If the mouthpiece is received in new condition, a prompt refund or exchange will be issued. Initial shipping cost will not be refunded. If there is any damage to the mouthpiece, you may receive a partial refund. (e.g. minor nicks or scratches will incur a 10% restocking fee)
If a mouthpiece is returned to us without following the above instructions, no refund will be given and the mouthpiece will be returned to you only after we receive the additional shipping fee: $15 domestic, $35 international.
If you have any questions please contact us here.
Most mouthpieces models are made to order. We have a limited stock of finished mouthpieces available for immediate shipment. Fulfillment of most of our mouthpieces is 2 to 4 weeks and 4 to 6 weeks for the Focustone Handcrafted Silver Tenor model.
We use USPS priority service. S&H - $15 for domestic and $35 for international. You will be provided with a tracking number after we ship your order.
Terms and Conditions
Ted Klum Mouthpieces warrants solely to the original purchaser of this TKMP Mouthpiece that the mouthpiece purchased shall be free from defects in materials and workmanship under normal use for 90 days from the date of purchase. This Limited Warranty does not apply: (a) to normal wear and tear of mouthpiece; (b) to asserted defects caused by modification, misuse or abuse or improper maintenance of the mouthpiece; (c) to asserted defects involving subjective personal likes or judgments; (d) to asserted defects caused by accident or exposure to extremes of temperature or humidity which cause harm to the mouthpiece; (e) to defects asserted by any purchaser who did not purchase the mouthpiece directly from Ted Klum Mouthpieces, LLC or an authorized Ted Klum Mouthpieces reseller.